CC&E Quality Assurance Program 

1.0 Introduction
The Quality Assurance (QA) Program is a management system involving all organizational
components and is not the sole domain of any single group. The order and rule reflects the
concept that all work is a process that can be planned, performed, assessed, and improved. The
basic requirements are broken down into three categories: management, performance, and

1.1 Quality Policy
It is the policy of CC&E to establish quality requirements to ensure that risks are minimized and that safety, reliability, and performance are maximized through the application of effective management systems commensurate with the risk posed by the facility or activity and its work.

1.2 Quality Objective
The objective of the QA program is to establish an effective management system using the
performance requirements coupled with appropriate technical standards to ensure that
• Management provides planning, organization, direction, control, and support to achieve CC&E objectives.
• Each employee strives for a quality product.

1.3 CC&E Mission
CC&E’s quality control mission is to strive to provide a quality product outcome whether from it’s own design or to assure that a contractor provides quality work that meets the design criteria.

1.4 CC&E Functions
Primary functions of CC&E:
• Protect human health through effective and efficient long-term surveillance and maintenance.
• Assure that a project is built per design. Where questions arise, work with the appropriate decision maker to resolve the problem. Provide as-build documentation for any deviation from design.
• Support an effective and efficient workforce structured to accomplish CC&E work.

1.5 Integrating the Safety Management and Quality Management Systems
The quality management system complements and integrates with the Safety Management
System. Shared attributes of quality and safety management systems include
• Expectations for implementation
• Documentation of the management system
• Clear roles and responsibilities
• Balanced priorities
• Feedback and improvement
• Competence and qualifications
• Standards and controls for work

1.6 Roles, Responsibilities, and Authorities
This QA program applies to work performed by all CC&E personnel. CC&E management has primary responsibility for implementing quality provisions and requirements for the programs, projects, and other activities. Management is responsible for leadership and commitment to quality achievement and improvement within a framework of public, worker, and environmental safety.
Management retains the primary responsibility and accountability for the scope and
implementation of the quality management system. Nevertheless, every individual in the
organization is responsible for achieving quality in his or her activities. Management
should require and cultivate the achievement and improvement of quality at all levels of the
organization and ensure that the QA program is understood and implemented.

1.7 Quality Assurance Requirements and Applicability
CC&E has established a QA Program as an integral part of its management function and will apply it to all activities that may affect operational safety, conformance of processes and products to specifications, and overall program success. This QA program identifies and describes QA principles and practices that have been established for CC&E activities, the applicability of those requirements to CC&E and contractor employees, the requirements and procedures for applying the requirements on a selective basis to program activities, and guidelines for implementation. These policies should:
• Define policies and objectives—ensure they are understood and accepted.
• Specify roles and responsibilities—ensure they are understood and accepted.
• Specify and communicate expectations—identify and allocate resources to achieve them.
• Strive to improve—employees seek new and innovative ways to improve quality and
• Ensure that employees are competent at the work they perform.
• Ensure that the right people have the right information.
• Seek and use relevant experience.
• Plan and control the work.
• Assess work to ensure that it meets expectations.
• Identify and remedy errors and deficiencies.
• Periodically review management processes to improve effectiveness and efficiency.
The basic requirements of the QA Program are the following 9 criteria that address the major areas of Management, Performance, and Assessment.
• Management
— Criterion 1, Personnel Training and Qualification
— Criterion 2, Quality Improvement
— Criterion 3, Documents and Records
• Performance
— Criterion 4, Work Processes
— Criterion 5, Design
— Criterion 6, Procurement
— Criterion 7, Inspection and Acceptance Testing
• Assessment
— Criterion 8, Management Assessment
— Criterion 9, Assessment

2.1 Criterion 1, Personnel Training and Qualification
• Personnel must be trained and qualified to ensure they are capable of performing their
assigned work.
This element of Criterion 1 are applicable to CC&E.
Requirements and Responsibilities
• Management is required to ensure that employees are trained appropriately and are capable
of performing assigned tasks.
• Management is responsible for providing the mechanisms to allow employees to request and
attend appropriate training courses to further their knowledge and capabilities.
• Management should establish policies and procedures that describe personnel selection,
training, and qualification requirements for each function.
• Management will manage travel and training budgets to allow for appropriate training
• Management will designate positions requiring technical qualification certification.
• Qualification and training processes ensure that personnel achieve and maintain the required
capabilities to perform their work.
• Managers at each level of the organization should adequately describe the training needs of
employees in their department.
• Employees are responsible for availing themselves of opportunities to receive continuing
training to maintain and improve job performance.
CC&E Implementation
• The extent of orientation and training is commensurate with the scope, complexity, and
nature of activity, as well as education level, experience, and proficiency of the employee.
• Management has established and implements required training for each employee (e.g.,
ethics, Security and Safeguards, Environmental Safety & Health, and other regulatory
requirements training).
2.2 Criterion 2, Quality Improvement
• Processes to detect and prevent quality problems must be established and implemented.
• Items, services, and processes that do not meet established requirements must be identified,
controlled, and corrected according to the importance of the problem and the work affected.
• Correction must include identifying the causes of problems and working to prevent recurrence.
• Item characteristics, process implementation, and other quality-related information must be
reviewed and the data analyzed to identify items, services, and processes needing improvement.
All four elements of Criterion 2 are applicable to CC&E.
Requirements and Responsibilities
• Staff involvement and ownership of the quality improvement process is based on the premise
that all work can be planned, performed, measured, and improved. Managers and supervisors
have a responsibility to regularly assess the performance of those portions of the QA program
for which they have direct cognizance and responsibility. They also have responsibility to
support employees in the implementation of the quality improvement process without any
hint of reluctance or retribution. The staff is required to assess and correct issues and
comments received from internal and external customers associated with CC&E products.
• CC&E subscribes to the principal of continuous improvement. All personnel are encouraged,
expected, and required to identify and report opportunities for improvement as well as any
deficiencies or conditions that do not conform to the requirements of the QA program.
• Management should foster a “no-fault” attitude to encourage the identification of problems
and create an atmosphere of openness to suggestions for improvements.
• Employees are required to continually seek to improve the work they perform.
• All aspects of work activities and the management system are subject to continuous
improvement. CC&E staff shall develop and use procedures to describe and control processes
for reporting and evaluating nonconforming conditions, deficiencies, noncompliance, and
conditions that adversely affect quality, the environment, and human health. Responsibilities
also include other applicable issues, such as determining the levels of control and types of
corrections, health and safety issues, work-related environmental impacts, and available risk
analysis data.
• CC&E staff will actively participate in Lesson Learned forums and use feedback to
improve deficiencies, services, and the processes that produce them.
• Effective feedback from multiple sources and lessons learned is the foundation for a process
that is designed to identify, prevent, , and correct problems. Management shall track the
actions to ensure they are providing the anticipated improvements.
• If the quality problem is likely to affect safety or the mission significantly, the affected items
or processes shall be controlled to prevent further use.
• Maintain up-to-date customer correspondence and CC&E response in CC&E master files.
• Periodically review contractor’s QA program and verify by conducting spot inspections.
• Conduct Lessons Learned activities

2.3 Criterion 3, Documents and Records
• Documents must be prepared, reviewed, approved, issued, used, and revised to specify requirements, or establish design.
• Records must be specified, prepared, reviewed, approved, and maintained.
Both elements of Criterion 3 are applicable to CC&E.
Requirements and Responsibilities
• Documents and records are required for managing, performing, and assessing work.
Documents and records include applicable requirements to indicate that work has been
properly specified and accomplished. Management must identify any documents and records
that must be developed and controlled. Management must commit the resources necessary to
accomplish the document and record requirements.
• Documents are required by the CC&E organization, projects, or programs to control policy,
administrative, and technical information. A document control system must be established to
supply the documents that are necessary for personnel to perform their assigned
responsibilities safely. Document control systems ensure that the mechanism developed to
implement the safety management functions are properly prepared and
controlled and are available for managers and staff.
• A record contains information that is retained for its expected future value. Records must be
sufficient to support technical and regulatory decisions. Records may be in a variety of forms
(e.g., electronic, written or printed, microfilm, photographs, radiographs, flash drives, hard drives, or optical disks).
• CC&E has established requirements and guidance for management of internal controlled
documents and records . These requirements and guidance establish the methods for
identifying documents important to the process or work activity. Employees responsible for
record management ensure that record information is controlled, maintained, and disposed of
in compliance with legal requirements, and other client requirements.
• The hardware and software tools used to create and store records are maintained to ensure
that the record can be retrieved.
• staff are responsible for ensuring that appropriate staff and managers review and coordinate
correspondence and products.
• Employees will develop procedures or use established procedures to describe the processes
for preparing, reviewing, approving, issuing, and revising all documents; prescribe work
process; specify requirements; implement and maintain information management processes;
describe the processes for specifying and scheduling, required records; prepare, review,
approve, and submit records, including data, to the records storage facility; ensure that
records are protected to prevent loss of information as well as to address safeguards and
security requirements; and ensure that records are indexed, retained, kept retrievable, and—
for those requiring special processing—controlled(to include revised version).

3.0 Performance
3.1 Criterion 4, Work Processes
• Work must be performed to established technical standards and administrative controls using
approved instructions, procedures, or other appropriate means.
• Items must be identified and controlled to ensure their proper use.
• Items must be maintained to prevent their damage, loss, or deterioration.
All three elements of Criterion 4 are applicable to CC&E.
Requirements and Responsibilities
• Work is defined as the process of performing a defined task or activity. Work processes
consist of a series of actions by qualified workers using specified work processes and
equipment under administrative, technical, and environmental controls to achieve end result.
• Management must ensure that the following are clearly identified and conveyed to workers
before work begins:
—Customer and data requirements for the work and final product.
—Acceptance criteria applicable to work and final product.
—Hazards associated with the work.
—Technical standards applicable to work and final product.
—Safety, administrative, and technical, controls to be employed during the
• Procedures, work instructions, or other means used to define work processes must be
documented. The scope and detail of documentation must be commensurate with the
complexity and the importance of the work.
• Establish and implement methods to ensure that prior to start of work, planning is completed
to determine task requirements, design requirements, specifications, appropriate codes and
standards, and assess and verify processes that are required to perform the work.
• All persons are responsible for overall management, including safe execution of work performed under their task orders.
• All personnel will adhere to property management controls and guidelines.
CC&E Implementation
• Procurement process.
• Financial Management Procedures.
• Review and verify adherence of CC&E contractors’ procedures.

3.2 Criterion 5, Design
• Items and processes must be designed using sound engineering/scientific principles and
appropriate standards.
• Design work, including changes, must incorporate applicable requirements and design bases.
• Design interfaces must be identified and controlled.
• The adequacy of design products must be verified or validated by individuals or groups other than those who performed the work.
• Verification and validation work must be completed before approval and implementation of the
All five elements of Criterion 5 are applicable to CC&E.
Requirements and Responsibilities
• A formal design process must be established that provides control of design inputs, outputs,
verification, configuration and design changes, technical and administrative interfaces
appropriate to the importance of the design, including computer hardware and software.
• Design work should be based on sound engineering judgment, scientific principles, and
applicable codes and standards. Design inputs may include such information as design base,
health and safety considerations, expected life cycle, performance parameters, codes and
standards requirements, and reliability requirements.
• Aspects critical to the performance, safety, or reliability of the design items must be
identified during the design phase.
• Technical and administrative design interfaces should be identified and methods established
for their control.
• The final design documentation should be in sufficient detail to permit design verification.
• Design verification is a formal, documented process for ensuring that the resulting items will
comply with the requirements. Design verification methods include technical reviews, peer
reviews, and alternate calculations.
• Qualified personnel independent of the design process verify the acceptability and adequacy
of design work and documents.
• Ensure that where a significant design change is necessary because of an incorrect design, the
design process is reviewed, verified, and modified as required.
CC&E Implementation
• The design process will define the appropriate management controls for developing,
reviewing, approving, and verifying implementation of design requirements. CC&E will
likely have significant design efforts to meet customer goals and must assure all
designs are appropriately and accurately undertaken to reduce costly rework.
• The responsible staff shall review CC&E engineers and contractors’ process and procedures for the design work, including technical requirements and change control.
3.3 Criterion 6, Procurement
• Procured items and services must meet established requirements and perform as specified.
• Prospective suppliers must be evaluated and selected on the basis of specified criteria.
• Processes to ensure that approved suppliers continue to provide acceptable items and services
must be established and implemented.
All three elements of Criterion 6 are applicable to CC&E.
Requirements and Responsibilities
• Management will ensure that all procurement activities are in accordance with applicable
best business practices.
• The procurement process must ensure that items provided by vendors meet the requirements
and expectations of the end user.
• Potential suppliers must be evaluated early in the design and procurement process to
determine their capabilities.
• The selected vendor’s performance must be evaluated periodically to confirm its continuing
• Management will ensure that appropriate quality requirements are applied through
procurement documents.
CC&E Implementation
• The procurement documents are prepared, reviewed, and controlled in accordance with customer requirements.
• A detailed Statement of Work is developed identifying the technical requirements, and
acceptance criteria are specified, as applicable.
• Ensure that the suppliers, product developers, and service providers are evaluated, qualified,
and selected in accordance with the methods and/or specified to meet customer requirements.
• The responsible staff will conduct periodic reviews of CC&E contractors’ adherence to
procurement principles.
• Inspections and tests are accomplished to verify that physical and functional aspects of the
items, services, software, and processes meet requirements and are fit for acceptance and use.
3.4 Criterion 7, Inspection and Testing
• Inspection and testing of specified items, services, and processes must be conducted using
established acceptance and performance criteria.
• Equipment used for inspections and tests must be calibrated and maintained.
Both elements of Criterion 7 are applicable to CC&E.
Requirements and Responsibilities
• Inspections and tests are accomplished to verify that physical characteristics and functions of
the systems, structures, and components are acceptable to the end users.
• Establish processes for the inspection and acceptance testing of an item, service, or process
against established criteria. The need for inspection and acceptance testing is determined
during project or activity planning.
• When required, acceptance and performance criteria are developed and documented for key,
complex, or critical inspection/test activities.
• Measuring and test equipment used for inspections, tests, and monitoring or data collection
must be calibrated and maintained using a documented process.
CC&E Implementation
• Acceptance inspections are performed by individuals other than those who performed the
• Inspection service personnel will inspect products purchased directly by CC&E to ensure that those products are in proper working order.

4.0 Assessment
4.1 Criterion 8, Management Assessment
Ensure that managers assess their management processes and identify and correct problems that
hinder the organization from achieving its objectives.
This element of Criterion 8 is applicable to CC&E.
Requirements and Responsibility
• Managers are responsible for conducting management assessments. Managers at every level
should periodically assess functions to determine how leadership is being provided to enable the organization to continuously meet the customer’s requirements and expectations. Managers are also responsible for identifying strengths or improvement opportunities and methods to correct a problem.
• The management assessment must include an introspective evaluation to determine if the
entire integrated management system effectively focuses on meeting strategic goals of the
• CC&E managers must retain responsibility for management assessments. Direct participation by managers is essential to the success of the process as it views the organization as a total
system. The manager’s personal involvement will yield the most meaningful information for
that manager to use in taking actions to improve organizational performance.
• CC&E management is responsible for seeking continuous improvement of the organization.
CC&E Implementation
• Management is focused for identification and resolution of both systematic management
issues and specific problems.
• Strengths and weaknesses affecting the achievement of organizational objectives are
identified so that meaningful action is taken to improve quality. Processes being assessed
include strategic planning, organizational interfaces, cost control, use of performance
indicators, staff training and qualifications, and supervisory oversight and support.
• Direct observation of work is an effective method of management assessment and includes
management by walk-through, open door policy, and customer feedback.
• Follow guidelines provided in CC&E Management Control Programs.
• Review and assess the contractor’s reports.
4.2 Criterion 9, Assessment
• Assessments must be planned and conducted to measure item and service quality, to
measure the adequacy of work performance, and to promote improvement.
• The group performing assessments must have sufficient authority and freedom from
the line to carry out its responsibilities.
• Persons conducting assessments must be technically qualified and knowledgeable in
the areas assessed.
All three elements of Criterion 9 are applicable to CC&E.
Requirements and Responsibilities
• The purpose of the assessment process is to obtain evaluations (by
qualified and/or certified personnel). The assessment determine the systems’ and processes’
effectiveness and promotes improved quality and safety processes. The assessment also
evaluates performance with regard to customers’ requirements and expectations.
• Management is responsible for planning, scheduling, and conducting assessments of work processes.
• Management is responsible for ensuring that the individuals performing the assessments are qualified, knowledgeable in the areas being assessed, and have the freedom to carry out their responsibilities.
CC&E Implementation
• Develop and use assessment procedures and methods to (1) describe the process
for planning, implementing, and managing the assessment program; (2) ensure
that persons performing assessments have sufficient authority and independence
from management and the assessed area and are free (to the extent practicable) of cost and
schedule constraints; and (3) ensure that periodic assessments and surveillance
are conducted to
—Verify the implementation of this QA PROGRAM.
— Identify noncompliance with the CC&E program documents.
—Measure item and service quality.
—Measure the adequacy of work performance.
—Promote quality and safety improvement.
—Ensure that personnel conducting assessments are technically qualified and/or